Implementation of Effective Processes to ensure SuccessFurniture Company
challenge
A furniture company was growing and successful, doubling volume and adding staff quickly. They invited Effective Learning for Growth to do a demonstration process mapping project to reduce the errors and exceptions that reduced profitability, and to ensure that everyone understood how the processes work.
solution
Effective Learning for Growth Solutions:
• Had five meetings with key stakeholders (sales, design, order entry, warehouse)
• Used XSOL In Order software to do real‐time mapping and documentation of the processes and decision rules
• Gained clarity and agreement on how it should work
• Delivered an HTML file as a webpage available to all, from salespeople in the field to designers to the installers to finance
results
Everyone involved in the furniture process sees how it is supposed to work, and the foundation is laid for
• Further process improvements
• Performance support
• Faster “on‐boarding” of new hires
Contact us at the Consulting WP office nearest to you or submit a business inquiry online.
Steve Callender is a personal trainer for emotional intelligence. He understands the things that make people good in this area, and the things that hold people back. Every client, every person is different and unique, and Steve works with where you are now and what you want to be different. Having helped so many different people, his experience makes him that much better able to work with you to offer ways to see and get past whatever it is that is giving you trouble, personally. Highly, highly recommended.
